Exchange & Return Policy

At Artify Visions, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our Exchange & Return Policy below.

1. Eligibility for Returns:

• We accept returns for items that are damaged, defective, or not as described.
• To be eligible for a return, please initiate the process within 7 days of receiving your order.

2. Initiate a Return:

• To initiate a return, please contact our customer support at customer.support@artifyvisions.com with your order number and details about the issue.

3. Return Process:

• Our customer support team will provide you with instructions on returning the item.
• Please return the item in its original packaging, and include any relevant documentation.

4. Exchange Policy:

• If you received a damaged or defective item, we offer exchanges. Please contact us to arrange for a replacement.

5. Refund Process:

• Once we receive the returned item, we will inspect it and process the refund within 7 business days.
• Refunds will be issued to the original payment method used during the purchase.

6. Non-Returnable Items:

• Some items, such as personalized or custom-made products, may not be eligible for returns. Please check the product description for details.

7. Return Shipping:

• Return shipping costs are the responsibility of the customer, except in cases where the item received is damaged, defective, or incorrect.

8. Cancellation After Shipment:

• If your order has already been shipped, it cannot be canceled. You may initiate a return upon receiving the item.

9. Contact Us:

• For any questions or concerns regarding exchanges and returns, please reach out to our customer support at customer.support@artifyvisions.com.

10. Policy Changes:

• Artify Visions reserves the right to update or modify this Exchange & Return Policy at any time. Please review it periodically for changes.

Thank you for choosing Artify Visions. We strive to make your shopping experience as enjoyable as possible, and we’re here to assist you with any issues that may arise.